Frequently Asked Questions

 How do I contact you?

Feel free to contact us any time! We are always happy to answer any questions you may have. Please contact me either on Instagram (@witchykittyshop) or through our email address (witchykittyshop@gmail.com). We will respond as soon as we are able! 

Will you make me a custom item?

Unfortunately, we do not take custom orders.

Can I suggest ideas for new items?

Absolutely! Requests are always welcome and encouraged. Feel free to submit your request to us by Instagram DM, email, or even simply commenting on one of our Instagram posts! We may also make “request posts” via my Instagram story on occasion, so keep your eyes peeled 💓

Do you ship internationally?

Yes! We can ship to most countries, however; due to VAT requirements we cannot ship to the United Kingdom. Unfortunately, international shipping costs can be quite costly. This is also unfortunately out of our control. Please be aware that customs fees may be collected by your government upon your parcel’s arrival to your country. The customer is responsible for these fees.

Will you mark my package as a gift or put the value as less than $10USD so I don’t have to pay customs fees?

We will never change the value of an item or mark an item as a gift when it is not. This is considered customs fraud. Please be prepared to pay customs fees as an international customer!

Can I trade my item for something of equal value you put into the shop after my purchase?

Unfortunately, you are not able to trade one item for another. Please be aware of the item you are purchasing and make sure it is the one you would like!

I'm unsatisfied with my order, what should I do?

If you are unsatisfied with your order, please message us on Instagram (@witchykittyshop) or email us (witchykittyshop@gmail.com)! We do not offer refunds on orders, but we will do everything in my power to remedy the situation. All we want is your satisfaction as our customer! 💓✨

Will you ship multiple different orders together?

Yes! If you would like multiple orders shipped together, please contact us as soon as possible with the order numbers so we can make note.